Service Suite

Our Service contract modules

Captaris Document Technologies is now Open Text.
We remain committed to the highest level of Customer Support.

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To pursue a complex IT system for years solidly and reliably is an often underestimated challenge for the responsible IT managers - for the users it is a natural demand.

Document Management - and Data Capture Systems are long-lived IT components which survive many technology generations. To guarantee this long-term reliability, Open Text Document Technologies offers the Service Suite.
This Suite is constructed modular and allows you to choose a package of service performances so that it corresponds to your service need optimally. The Service Suite encloses the components "problem management", "problem solutions and improvements" and "response time".

To help you quickly and efficiently, we help ourselves of modern communication and diagnosis technologies like tele-service, customer portal or download server to provide correction versions to our contract customers .

We are your contact person for questions about your IT environment.